Refund policy

Last Updated: August 26, 2024

We accept eligible returns within 90 days of delivery.

Return Eligibility

Customers may request a return for eligible products within 90 days from the date the order was delivered.

Returns may be accepted for defective and non-defective products.

Unless an item arrived damaged, defective, or incorrect, returned products should generally be in their original condition and include original packaging and accessories when applicable.

How to Request a Return

To request a return, contact customer support and provide:

Your order number
The product you wish to return
The reason for the return
Photos when applicable for damaged, defective, or incorrect products

Please wait for return instructions before sending the product back.

Return Shipping

Return shipping instructions and any applicable return shipping costs will be communicated as part of the return authorization process.

Customers should not send products to an address without first receiving return instructions.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact customer support as soon as possible.

Photos or additional information may be requested to review the issue.

An appropriate resolution may include a replacement, exchange, or refund.

Exchanges

Eligible products may be exchanged within the 90-day return period, subject to availability.

If a replacement is unavailable, a refund may be offered instead.

Refunds

Once an eligible return has been received and reviewed, customers will be notified of the refund status.

Approved refunds are issued to the original payment method.

Refunds are generally processed within 6–7 business days after approval.

Banks, credit card companies, and other payment providers may require additional time before the refund appears in the customer's account.

Cancellations

If you need to cancel an order, contact customer support as soon as possible.

Cancellation cannot be guaranteed once an order has entered fulfillment or shipped.

If the order has already shipped, an eligible return may be requested after delivery under this Return Policy.